Outage in Bay of Plenty fibre network – We’re working fast to get you back on line

As part of our focus on the continual improvement of our systems and processes, we are implementing enhancements to the Assure Portal on 6 December 2022.

  • a more detailed self-diagnostic service (SDS) output, comparable with the current email SDS
  • a new notification for a major incident that is distinct from a standard case notification
  • a new calendar view of upcoming planned outages 
  • a new notification when a change request is placed on hold.

We have updated our Procedural Guide to reflect these changes. Click the link below to download the guide.

Download Procedural Guide

We will update the relevant articles in the Assure Portal Knowledge Base when the changes are implemented.

If you have any queries, please contact assure.ask@tuatahifibre.co.nz.