Outage in Bay of Plenty fibre network – We’re working fast to get you back on line

Tuatahi First Fibre is proud to announce the launch of our new website!

Why the change?

The new site has:

  • a new look and feel reflecting our new brand
  • improved navigation
  • enhanced functionality
  • updated, more customer-focused content.

Knowledge basket 

You can navigate to the Knowledge basket from the home page under Partners.

All existing content has been moved over to the new site and any changes are mostly cosmetic. 

We have improved the design of the Knowledge basket and used icons to assist navigation to the following areas:

  • Portals
  • Products + Technology
  • Wholesale agreements
  • Special offers
  • Technical support
  • APIs
  • Miscellaneous resources
  • Consents.

Your existing bookmarks should be unaffected. If you have not done so already, you may wish to bookmark the following frequently used pages:

Enhanced ‘Address checker’ functionality

You can navigate to the Address checker in three ways:

  • the 'Check fibre availability' button
  • the top right navigation menu
  • the bottom navigation menu.

The Address checker now has clearer information for customers.

Explainer videos

We have produced a range of new videos to demystify fibre broadband for customers. You can view the videos here.

Got feedback?

We have prepared this Guide for RSPs to give you an overview of the main changes.

If you experience any issues with the new site, please let your Account Manager know. We are on standby to ensure the site works well for you.

We look forward to hearing what you think!

Ngā mihi

The team at Tuatahi First Fibre