Programme Horizon will introduce a new provisioning portal and enhanced APIs to improve how you qualify services and manage fibre orders with Tuatahi.
Why we’re making these changes
Horizon builds on the digital direction we shared with you in 2025. Use APIs for automation, retain a portal for people, and provide more timely service information and self-service options.
You’ve told us you value the current portal’s ease of use, stability, useful information and responsive support. Our approach is to retain what works, involve you in the design and give you time to prepare for implementation.
What Horizon means for you
Timing
The roadmap below shows the planned stages of Horizon and related digital improvements. Timeframes are indicative and will be confirmed as delivery plans develop.
Updated October 2026
Frequently asked questions
Do we need to make any changes now?
Will we have to use APIs?
What will the first portal release include?
Will all pre-qualification requests receive an immediate result?
Will the new portal support multiple brands?
How will we prepare for the transition?
Will assurance services be included in the first release?
What will happen to XML email notifications?
How can we provide feedback?
Questions
If you have any questions, please contact your Customer Excellence Specialist.
