Having achieved 76% overall uptake in our original UFB1 towns, we are now deep into our very late adopter segments.
Addressing technology and time barriers
We remain committed to helping still-to-connect consumers where the barriers to accessing the benefits of fibre include:
- technology challenges
- a lack of time.
To address these barriers we are offering extra support to help consumers seamlessly connect to fibre.
Fibre Concierge – up to one hour of in-home support!
Our Fibre Concierge service will provide consumers with up to one hour of in-home support when we install fibre to the premises.
Our technician will provide your customer with support to resolve any in-home technology challenges.
This support will include:
- router set-up
- helping the consumer set up Wi-Fi name and password
- connecting devices such as television, tablets etc to the consumer’s router
- testing, configuring and offering handy hints, tips and remedies.
Providing this additional support will make the switch to fibre easier, removing perceived barriers and ensuring a great, hassle-free, experience for your customer.
How to accept this offer
We realise that the consumer is your customer and so this additional element of install scope will be on an ‘opt-in’ basis.
If you wish to participate in this offer, simply contact your Tuatahi First Fibre Account Manager and ask for our Fibre Concierge offer letter.
The team at Tuatahi First Fibre