Outage in Bay of Plenty fibre network – We’re working fast to get you back on line


Tuatahi First Fibre works closely with the Government and Crown Fibre Holdings to ensure a smooth rollout of our fibre broadband network.

Tuatahi First Fibre has completed its fibre network build in accordance with the Government’s ultra-fast broadband (UFB) initiative and has repaid Government funding. 

Tuatahi First Fibre is subject to regulation under the Telecommunications Act 2001 (Act), requiring (amongst other things) the public disclosure of specified information and open access undertakings. 

On this page you will find the information we disclose in accordance with the Act, links to related documents we make publicly available, and the open access undertakings. 

Information Disclosure Regulation 

You can find the information Tuatahi First Fibre publicly discloses in accordance with Part 6 of the Act below. 

Public disclosure – DY2022 and DY2023 comparative contract disclosure – Director certification

Public disclosure – DY2022 and DY2023 comparative contract disclosure

Public disclosure – Jan-March 2022 Transitional Quality Reporting (Schedule 20A)

Public disclosure - DY2023 standard contract disclosure

Public disclosure - Apr-Jun 2022 Transitional Quality Reporting (Schedule 20A)

Deeds of Open Access Undertakings for Fibre Services 

Tuatahi First Fibre entered into certain undertakings as a requirement of its participation in the UFB initiative. The purpose of these undertakings is to: (a) promote competition in telecommunications markets for the long-term benefit of end-users of telecommunications services in New Zealand; (b) require transparency, non-discrimination, and equivalence of supply in relation to certain telecommunications services; and (c) facilitate efficient investment in telecommunications infrastructure and services. 

The undertakings are regulated under Part 4AA of the Act and can be viewed below: 

Deed of open access undertakings for Fibre Services 

Deed of open access undertakings for Fibre Services for UFB2 

Ministry of Education Funded Schools

The Ministry of Education fund fibre installation and access for New Zealand’s public schools, so Kiwi kids can experience the benefits of ultra-fast broadband.

Click here for a list of funded schools in Tuatahi First Fibre’s regions.