Reactivate your fibre connection
Already have an Optical Network Terminal (ONT) installed at your place? Then getting fibre broadband up and running again is easy.
Activation takes 3 simple steps
Locate your ONT
How do you know if you have fibre installed to your property? There will be an Optical Network Terminal (ONT) on the inside of your house. It may look like the image above.
Check it’s on
Plug in and power up your ONT.
If the ‘Power’ indicator turns a solid green, proceed to step 3. If it doesn’t turn green, check your power cable. If your power cable is plugged in and switched on, but there’s still no green light, call us on 0800 342 735.
Contact an internet service provider (ISP)
Contact your preferred ISP and sign up for a fibre broadband plan. Don’t forget to tell your ISP that you have an ONT installed at your home.) They'll activate your connection remotely.
With more than 50 ISPs there are a range of competitively priced plans to choose from. For the best online experience we recommend plans with speeds of 100Mbps or more and unlimited data.
What type of ONT do you have?
Model Type HG8240
Model Type HG8240H
Model Type HG8240H5
Do you have an ITP?
What your ONT should look like when working normally.
If not working normally, check the ONT has?
Activating your ONT
Learn how to connect to fibre when you already have an ONT.
ONT trouble shooting
Having issues with your ONT? Check out this guide for a solution.