Moving home?

I'm moving, what do I need to do?

Staying connected is now as crucial as having power, gas and water. Make sure you plan ahead and get your fibre connection sorted at your new address early.

We’ve created a comprehensive moving checklist to ensure everything goes smoothly, and below, you’ll find some handy tips to help you stay connected.

Moving home checklist

1

Check your new address has fibre

Is your new home connected to our fibre network?

Check here

Fibre is available but not installed at your new property you own

Request a fibre installation. You will need to have access to the property, so make sure the installation date is on or after your settlement date or the date the property’s title of ownership has been transferred to you. 
Get Fibre Ready

Fibre is available but not installed at your new property you are renting

If you’re renting, you'll need your landlord’s permission before any work can go ahead.
Get permission

If fibre is available and already installed at your property: 

Simply contact your internet service provider (ISP) to let them know your move in date and which fibre plan you’d like at your new address. It’s helpful to provide plenty of notice to your internet service provider so there is enough time to process your order before you move. We can then activate your connection as soon as you are ready to move in. 
Choose an internet service provider

2

Fibre equipment

If you have fibre at your current property, you can take your modem with you, but this fibre equipment stays in the home:

3

Plug in your router and get started!

You are ready to go! On moving day, if fibre has been installed and your fibre connection activated, you should be ready to go. Simply plug your router into the ONT fibre box to get connected! 

No power cable?

If you move into your new home and fibre has been installed but you come to find the ONT power cable is missing, click here to request one for free and we’ll courier it to you straight away, or call us on 0800 342 735. 

Order free ONT power cable

Wi-Fi tips

Let’s look at some different ways you can setup your home Wi-Fi network to make the most of your fibre connection

Connect via ethernet cable

If you have devices that are close to your Wi-Fi router, connect them with an ethernet cable to get the fastest connection.

Wi-Fi mesh

A Wi-Fi mesh network uses one or more Wi-Fi repeaters, placed around your home to extend the reach of your Wi-Fi signal to every part of the house.

Placement of your router

Place your Wi-Fi router somewhere central, or close to your most-used devices, with as few walls or obstacles between it and the places you need Wi-Fi.

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