I'm moving, what do I need to do?
Staying connected is now as crucial as having power, gas and water. Make sure you plan ahead and get your fibre connection sorted at your new address early.
We’ve created a comprehensive moving checklist to ensure everything goes smoothly, and below, you’ll find some handy tips to help you stay connected.Moving home checklist
Fibre is available but not installed at your new property you own
Request a fibre installation. You will need to have access to the property, so make sure the installation date is on or after your settlement date or the date the property’s title of ownership has been transferred to you.
Get Fibre Ready
Fibre is available but not installed at your new property you are renting
If you’re renting, you'll need your landlord’s permission before any work can go ahead.
If fibre is available and already installed at your property:
Simply contact your internet service provider (ISP) to let them know your move in date and which fibre plan you’d like at your new address. It’s helpful to provide plenty of notice to your internet service provider so there is enough time to process your order before you move. We can then activate your connection as soon as you are ready to move in.
Choose an internet service provider
If you have fibre at your current property, you can take your modem with you, but this fibre equipment stays in the home:
Plug in your router and get started!
You are ready to go! On moving day, if fibre has been installed and your fibre connection activated, you should be ready to go. Simply plug your router into the ONT fibre box to get connected!