Outage in Bay of Plenty fibre network – We’re working fast to get you back on line

Fibre help for tradies

If you’re an electrician or builder working on a development connecting to the Tuatahi First Fibre network, you may be involved in carrying out the inside boundary work to get it connected. On this page you’ll find links to key resources and technical guides that will make life easier for you when connecting a development to the network.

Some useful links

Order duct here

Get the information you need and fill out our online duct order form

Check coverage areas

Check your address here to ensure you can get fibre as planned

Register a development

Check out our developer section including online form for requesting installation

Book pre-installed fibre

Get ahead of the game and book pre-installed fibre from boundary to home

Request a fibre access point location

Email us your request and we’ll get this sorted for you getfibreready@tuatahifibre.co.nz

View Developer Trade Installation Guide

Get all the installation detail you’ll need in our comprehensive installation guide

Locating underground fibre cables

For your safety, it's important to know what's under the ground before you start any digging, staking, fencing or excavation work.

If you are in Hawke’s Bay, Taupō or Rotorua please follow the guidance on the Unison Group website.

For all other areas, please visit www.beforeudig.co.nz.

If you damage any of our network assets, please call us on 0800 833 622. We may need to apply a charge to repair any network equipment damaged as a result of not following these safety guidelines.