Outage in Bay of Plenty fibre network – We’re working fast to get you back on line



We're switching copper lines to fibre

Broadband options are changing

The copper network is now gradually being withdrawn in some areas where fibre is available. While this network has served New Zealand well, the fibre broadband network will give you better access to more reliable, faster, and more consistent internet.

What is copper withdrawal?

As most urban areas are expected to have access to fibre by 2022, a large part of the copper broadband network will no longer be needed. The Commerce Commission has designed a Copper Withdrawal Code to protect consumers and make sure they understand this process. If there is no option for fibre (for example in rural areas) then services currently provided over the copper network will remain.

Why is this happening

Considering the trend of transitioning to the newer fibre technology, the Copper Withdrawal Code recognises there will come a time when it no longer makes economic sense to continue maintaining a separate copper network in all areas of New Zealand. The Code makes it clear that copper can only be withdrawn in areas that fibre is available and can be installed, so consumers can be certain that everyone will remain connected to the internet.

Who is responsible for implementing the Copper Withdrawal Code?

Now that the Copper Withdrawal Code is published, the New Zealand Telecommunications Forum (TCF) and industry will work together to ensure successful implementation of this Code, and to make sure that consumers have all the protection they require.

Who can I talk to if I have a concern?

If a consumer has a concern about the process of withdrawing the copper services, they can raise this through the industry dispute scheme, Telecommunications Dispute Resolution (TDR). TDR is a free and independent service which helps resolve disputes between customers and their telecommunications company.

How can I sign up to a fibre plan?

To get connected to fibre broadband, you will need to contact your internet service provider and ask for fibre.

How much notice will I be given?

If your household is affected, the copper network owner must give you at least six months’ notice before any changes are made.

Is fibre available in my area?

Checking if fibre is in your street is made easy by using our address checker. If fibre is not available, the copper network must remain active in your area.

Want to know more about copper withdrawal?

Learn more