Outage in Bay of Plenty fibre network – We’re working fast to get you back on line

Terms and conditions of standard FREE residential installations.

Tuatahi First Fibre Limited (we or our) will complete your residential fibre installation for free!* 

*Terms & Conditions 

All standard residential installations are completed free of charge to you.   

A ‘standard residential installation’ means installation works of up to 200 metres of network from the street to the external termination point (ETP) within our coverage area, using our proposed method of installation.  

If the installation is not a standard residential installation (e.g. the distance between the street and ETP is more than 200 metres, or you decline, or request changes to, our proposed method of installation), we may charge you for the additional equipment and resource needed to complete your fibre connection (additional charges). You agree to meet the additional charges.      

The additional charges will be charged to you via your internet service provider (ISP). 

 Please note, some ISPs may charge for additional equipment (e.g. your router). We recommend that you ask your provider what (if any) charges they intend to apply for your new fibre service.