Outage in Bay of Plenty fibre network – We’re working fast to get you back on line

Why is fibre the best for you?

Seriously reliable

You will love experiencing the reliability of fibre. In and out of peak times and no matter what the weather, fibre is the most reliable way to connect.

Lightning fast

Take your scrolling, searching and streaming to the next level with fibre. The fastest* internet connection with the capacity to keep pace with all your internet needs.

What to expect when we are installing in a Right of Way or Multi Dwelling Unit

When we connect apartments, units or properties in a shared driveway to our fibre network, we have to do some build work in areas that are shared by multiple residents. 

As each case is different, there will be different levels of work required. We will assess what needs to be done in the driveway or building to deliver fibre and based on that we allocate the work into one of three categories. The category allocation is determined based on the impact it has on the surrounding properties. If you or one of your neighbours has ordered fibre, you will receive a letter detailing the work we need to do in your building or shared driveway, including which category that work is classed as.

In addition to notifying you of our planned work we will also give you written notification the week prior to installation work commencing. 

While the work is happening, there will be vehicles and equipment, and people working around your property. We’ll aim to make as little disruption as possible and thank you in advance for your patience. 

While we’re busy upgrading your neighbourhood, it’s important we work together to keep everyone safe. It would be great if you can please help us with these things:

  • Stay away from fenced off areas
  • Ensure children are supervised if outside your property
  • Trim back any trees and shrubs that overhang the boundary
  • Ensure your vehicles are not parked on or across the work area
  • Stay off the fresh soil as it likely has grass seed trying to grow

Getting Connected!

Once your driveway work has been completed, households will be able to get connected the Tuatahi First Fibre network. If you would like to take advantage of our presence and have fibre installed while we’re on the job, we’d love to hear from you. This means that we will install fibre from the street to your home at the same time as we are completing our fibre network.

Secure your fibre installation now

Frequently asked questions

What is fibre broadband?

Fibre broadband is generally defined as services which deliver much faster speeds in excess of 25 Megabits per second (Mbps), using optical fibre technology rather than the slower copper technology (ADSL or VDSL). With fibre broadband, you will experience faster download and upload speeds, more reliable connectivity, crisper and sharper video calls, among others.*

Is there a cost to get connected to fibre broadband?

We do not charge a connection fee for a residential UFB installation from the boundary of the property to the optical network terminal (ONT) which is attached inside your property. You may incur a nominal charge from your chosen broadband service provider for your UFB service installation. For example, some providers charge an installation fee for additional work (such as, if a driveway is longer than 200m) or equipment and we recommend that you ask your provider what (if any) connection charges they will charge you for your new UFB service. Please note that Tuatahi First Fibre Limited is not liable to you for any costs your provider charges you, or for any delay or other costs incurred by you as a result of your UFB service, unless stated otherwise in the End User Terms (which is the contract between you and Tuatahi First Fibre Limited that you must agree to when you approve the UFB installation – and before we can commence any work – at your property).

Does my house get automatically connected to fibre if it’s being installed in my Right of Way or Multi Dwelling Unit?

https://tuatahifibre.co.nz/multi-dwelling-unit-right-of-way/

Do I need my neighbours consent to connect to fibre?

Read more about the consents you'll need

*For more information on fibre performance, visit here.  

**Based on a comparison of the average yearly cost price of a fibre vs non-fibre internet plan for a residential customer. Source: www.broadbandcompare.co.nz/compare as at 1 Dec 2020.