Outage in Bay of Plenty fibre network – We’re working fast to get you back on line

Why is fibre the best for you?

Seriously reliable

You will love experiencing the reliability of fibre. In and out of peak times and no matter what the weather, fibre is the most reliable way to connect.

Lightning fast

Take your scrolling, searching and streaming to the next level with fibre. The fastest* internet connection with the capacity to keep pace with all your internet needs.

What to expect if we are installing in your street

Typically a network extension build will take between 4-6 weeks.

Our work involves digging a small hole or trench on the berm or footpath which enables us to lay the new fibre optic cable. In some cases, we may need to excavate road crossings, remove driveways or run cables across existing power poles. If this happens, we’ll leave all surfaces as we found them.

While we’re busy upgrading your street, it’s important we work together to keep everyone safe. It would be great if you can please help us with these things:

  • Stay away from fenced off areas
  • Ensure children are supervised if outside your property
  • Trim back any tree and shrubs that overhang the boundary
  • Ensure your vehicles are not parked on or across the work area
  • Stay off the fresh soil as it likely has grass seed trying to grow

Once your street work has been completed, households will be able to get connected the Tuatahi First Fibre network.

Make sure your household gets the best broadband around by registering for your fibre install.

Getting connected!

Did you know that you can get ahead of the queue by booking a Get Fibre Ready Pre-installation? This means that we will install fibre from the street to your home at the same time as we are completing our fibre network.

Secure your fibre installation now

Frequently asked questions

What is fibre broadband?

Fibre broadband is generally defined as services which deliver much faster speeds in excess of 25 Megabits per second (Mbps), using optical fibre technology rather than the slower copper technology (ADSL or VDSL). With fibre broadband, you will experience faster download and upload speeds, more reliable connectivity, crisper and sharper video calls, among others.*

Is there a cost to get connected to fibre broadband?

We do not charge a connection fee for a residential UFB installation from the boundary of the property to the optical network terminal (ONT) which is attached inside your property. You may incur a nominal charge from your chosen broadband service provider for your UFB service installation. For example, some providers charge an installation fee for additional work (such as, if a driveway is longer than 200m) or equipment and we recommend that you ask your provider what (if any) connection charges they will charge you for your new UFB service. Please note that Tuatahi First Fibre Limited is not liable to you for any costs your provider charges you, or for any delay or other costs incurred by you as a result of your UFB service, unless stated otherwise in the End User Terms (which is the contract between you and Tuatahi First Fibre Limited that you must agree to when you approve the UFB installation – and before we can commence any work – at your property).

More information

Depending on the complexity of the build, it may take a bit longer than the typical 4-6 weeks. If this is the case in your neighbourhood, we’ll be sure to let you know.

Got any other questions or issues?

Get in touch on 0800 FIBRE LTD

Email us

*For more information on fibre performance, visit here.