Outage in Bay of Plenty fibre network – We’re working fast to get you back on line

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    Technical support

    For technical support or order queries, please email the Tuatahi First Fibre Customer Care team at info@tuatahifibre.co.nz or phone 0800 342 735

    Download below

    Address datasets

    Adtran Network Equipment

    Assurance escalation matrix

    Fulfilment escalation matrix

    RSP Portal User Guide

    ONT Technical Specifications and trouble-shooting guide

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