Technical support
For technical support or order queries, please email the Tuatahi First Fibre Service Desk at servicedesk@tuatahifibre.co.nz or phone 0800 342 735
Download below
- UPDATED! Escalation matrix Tuatahi First Fibre assurance escalations
- UPDATED! Escalation matrix Tuatahi First Fibre fulfilment escalations
- Tuatahi First Fibre Address Dataset Schema Version 5 (Effective 1 July 2022)
- Tuatahi First Fibre Address Dataset Schema Version 4 (Effective 1 February 2021)
- POI locations
- NEW: UFB cancellation code user guide
- NEW: Premises networking and how to order
- NEW: Pole Remediation Project Factsheet
