Outage in Bay of Plenty fibre network – We’re working fast to get you back on line

Technical support

For technical support or order queries, please email the Tuatahi First Fibre Customer Care team at info@tuatahifibre.co.nz or phone 0800 342 735

Download below

Address datasets

Adtran Network Equipment

Assurance escalation matrix


Fulfilment escalation matrix

Point of Interconnection (POI) locations

Pole remediation

Premises networking

RSP Portal User Guide