Outage in Bay of Plenty fibre network – We’re working fast to get you back on line

Technical support

For technical support or order queries, please email the Tuatahi First Fibre Customer Care team at info@tuatahifibre.co.nz or phone 0800 342 735

Download below

Address datasets

Adtran Network Equipment

Assurance escalation matrix

Cancellations

Fulfilment escalation matrix

Point of Interconnection (POI) locations

Pole remediation

Premises networking

RSP Portal User Guide